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Frequently asked questions:
1.) Am I
able to see a sample of the invitation or announcement I created before
We have created our website so
that we can display your information on the invitations ourselves. The
reason being is that everyone has a different amount of information, some
having quite a lot while others have very little information. We want to be
able to move clipart around as well as your writing to make everything fit
nicely. You will receive a proof for your approval before printing
sent to your email address on file with in 24-48 business hours.
2.) What is
your turn around time for delivery?
You will receive a proof
within 24-48 business hours after purchase. Business hours are Monday-Friday
accept all major holidays including New Years Day, Presidents Day, Martin
Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving
(Thursday & Friday), Christmas Eve, and Christmas Day.
Once you approve the proof
your item will be shipped with in 1-3 business days. Shipping method will be
determined by what you choose. Choosing Priority shipping DOES NOT mean that
you will receive your item in 2-3 business days from your order. It means
you will receive your item in 2-3 business days after shipment in place of
the 5-7 business days with 1st class.
3.) Can you change the
font or colors in the sample invitation?
4.) Is your website safe
for credit card processing?
- We work to protect the
security of your information during transmission by using Secure Sockets
Layer (SSL) software, which encrypts information you input.
- We reveal only the
last four digits of your credit card numbers when confirming an order.
- It is important for
you to protect against unauthorized access to your password and to your
computer. Be sure to sign off when finished using a shared computer.
5.) Do I
have to have a picture on the invitation or announcement?
- If you don't want a
picture, don't upload one. We will move around clipart to fill in the area
where the picture was.
6.) Can I
add a picture to the invitation or announcement?
- Yes a picture can be
added to any design. We would either make the font smaller or move around
clipart to make the picture fit properly. You will receive a proof with in
24-48 hours after purchase.
7.) Do you
charge extra for custom orders?
- We do not charge extra
for custom orders unless you want the invitation exclusive which means that
McKenna Layne Designs will not place your creation on our website for future
sales. The cost for exclusive invitations is an extra $25.00.